Privacy Policy
Privacy Policy for "HADAS GROSS" Website
Welcome to www.hadasgross.com ("the Website") operated by Hadas Gross Ltd., Company No. 516305778 ("the Company", "we", "us").
This Privacy Policy describes what personal information we collect, why we collect it, how we use it, with whom we share it, and what your rights are regarding this information. This policy complies with the provisions of the Protection of Privacy Law, 5741-1981 ("the Law") and its regulations (including Amendment 13 to the Law).
1. General
1.1. Use of the website is subject to the terms detailed in the Privacy Policy. Please read the Privacy Policy carefully, as browsing the website and performing actions on it indicate your consent to the terms included in the Privacy Policy.
1.2. The provisions of the Privacy Policy apply equally to both genders and the use of masculine or feminine language is for convenience only.
1.3. The terms of the Privacy Policy apply to the use of the system and the website, and the content included therein through any computer or other communication device (such as a mobile phone, tablet computers, etc.). They also apply to the use of the system and the website, whether through the internet or through any other network or means of communication.
1.2. The provisions of the Privacy Policy apply equally to both genders and the use of masculine or feminine language is for convenience only.
1.3. The terms of the Privacy Policy apply to the use of the system and the website, and the content included therein through any computer or other communication device (such as a mobile phone, tablet computers, etc.). They also apply to the use of the system and the website, whether through the internet or through any other network or means of communication.
2. What information do we collect?
2.1. We collect two types of information:
2.1.1. Information actively provided by you:
2.1.1. Information actively provided by you:
- When creating an account or making a purchase: Full name, shipping and billing address, phone number, and email address.
- When subscribing to the newsletter: Email address.
- When contacting customer service: Content of your inquiry and contact details.
- When making a payment: We collect information necessary for payment processing through an external and secure clearing provider. Full credit card details are not stored in our systems but are processed in an encrypted manner (Tokenization).
2.1.2. Information collected automatically:
- Browsing data and technical data: When browsing the website, we may collect technical information such as IP address, browser type, operating system, login times, and viewed pages.
Cookies: We use cookies for the ongoing and proper operation of the website, improving user experience, collecting statistical data, and tailoring advertisements. A cookie is a small text file that a website, online application, or email may save on your web browser and/or computer hard drive for use on subsequent visits to the system and/or website.
3. Why do we collect the information and what is the legal basis for it?
3.1. We process your personal information for specific purposes and based on defined legal grounds. Below is a breakdown of the purposes and the corresponding legal basis:
| Purpose of Data Collection and Processing | Type of Information Collected | Legal Basis for Processing |
|---|---|---|
| Managing and executing orders, including shipping and billing. | Full name, address, phone, email, and purchase history. | Contract performance: Processing the information is essential for fulfilling the sales agreement with you. |
| Customer service and user account management. | Contact details, inquiry history, and orders. | Contract performance: Required for providing service and support related to your purchases. |
| Sending marketing newsletters, promotions, and updates. | Name and email address. | Consent: Processing is performed only after receiving your explicit consent. |
| Targeted marketing and campaign analysis (Remarketing). | Technical information and browsing data (via cookies and pixels). | Legitimate interest: To display relevant advertisements to you and measure the effectiveness of our marketing. |
| Improving user experience on the website and statistical analysis. | Anonymous browsing data, aggregated technical information. | Legitimate interest: To understand how users interact with the website in order to improve it. |
| Compliance with legal requirements. | Transaction details, invoices, and communication records. | Legal obligation: Maintaining records for tax purposes, bookkeeping, and protecting legal rights. |
4. With whom do we share the information?
4.1. We do not sell or rent your personal information to third parties. We may share your personal information with third parties and service providers acting on our behalf, only for the purposes specified in this policy and in accordance with legal provisions. These entities include:
4.1.1. Payment processing service providers: We transfer information to secure payment providers for payment processing.
4.1.2. Shipping and logistics companies: We share shipping details (name, address, phone number) with shipping companies to deliver your order.
4.1.3. Accounting system providers and professional consultants: We transfer transaction details to external providers such as accountants and lawyers.
4.1.4. Mailing service providers: If you subscribed to our mailing list (newsletter), we use external mailing services to send updates and marketing content.
4.1.1. Payment processing service providers: We transfer information to secure payment providers for payment processing.
4.1.2. Shipping and logistics companies: We share shipping details (name, address, phone number) with shipping companies to deliver your order.
4.1.3. Accounting system providers and professional consultants: We transfer transaction details to external providers such as accountants and lawyers.
4.1.4. Mailing service providers: If you subscribed to our mailing list (newsletter), we use external mailing services to send updates and marketing content.
4.1.5. Hosting companies: The website and the information collected therein are stored on the servers of an external provider.
4.1.6. Analytics, marketing, and behavior monitoring platforms: We share information (collected through cookies and pixels) with advertising and analytics platforms such as Google (Analytics, Ads), Meta, and TikTok, as well as with user behavior monitoring services (such as Hotjar or Crazy Egg), for website traffic analysis, service improvement, and targeted ad customization.
4.1.7. Law enforcement authorities: If required by a court order or instruction from a competent authority.
4.1.6. Analytics, marketing, and behavior monitoring platforms: We share information (collected through cookies and pixels) with advertising and analytics platforms such as Google (Analytics, Ads), Meta, and TikTok, as well as with user behavior monitoring services (such as Hotjar or Crazy Egg), for website traffic analysis, service improvement, and targeted ad customization.
4.1.7. Law enforcement authorities: If required by a court order or instruction from a competent authority.
5. Further clarifications and data submission
5.1. Data Controller: For legal purposes, the company operating the website is the "data controller" of the database in which the data detailed in this policy is collected.
5.2. Obligation to provide information and its implications: You are not legally obligated to provide us with personal information. However, failure to provide certain details may prevent us from providing you with certain services. For example, without providing contact details such as name and phone number, we will not be able to get back to you with information you requested about our projects. Without providing an email address, we will not be able to send you an order confirmation or add you to our mailing list, at your request. The automatically collected information is required for the proper and secure operation of the website.
5.2. Obligation to provide information and its implications: You are not legally obligated to provide us with personal information. However, failure to provide certain details may prevent us from providing you with certain services. For example, without providing contact details such as name and phone number, we will not be able to get back to you with information you requested about our projects. Without providing an email address, we will not be able to send you an order confirmation or add you to our mailing list, at your request. The automatically collected information is required for the proper and secure operation of the website.
6. Information Security
6.1. We take technological and organizational security measures to protect your personal information, but it is important to remember that no system is 100% secure.
7. Data Retention
7.1. Personal information will be stored for the period necessary to fulfill the purposes for which it was collected, or for a longer period if required by law.
8. Your Rights Regarding Personal Information
8.1. Under the Privacy Protection Law, you have the following rights:
8.1.1. Right of Access: You have the right to request to view the personal information we hold about you.
8.1.2. Right to Rectification: If you discover that the information is incorrect, incomplete, or inaccurate, you may request its correction.
8.1.3. Right to Erasure (Right to be Forgotten): You may request the deletion of your personal information, subject to legal restrictions.
8.2. This right also applies to a parent or legal guardian regarding information collected about a minor under their responsibility.
8.3. The exercise of this right will be done by contacting the website using the details provided below.
8.1.1. Right of Access: You have the right to request to view the personal information we hold about you.
8.1.2. Right to Rectification: If you discover that the information is incorrect, incomplete, or inaccurate, you may request its correction.
8.1.3. Right to Erasure (Right to be Forgotten): You may request the deletion of your personal information, subject to legal restrictions.
8.2. This right also applies to a parent or legal guardian regarding information collected about a minor under their responsibility.
8.3. The exercise of this right will be done by contacting the website using the details provided below.
9. Newsletter Subscription, Mailing Authorization, Publications and Advertising
9.1. A user who has left details on the website, and by their consent allows mailing and is added to the website's mailing list, authorizes the use of their details for receiving marketing information, updates, and advertisements that the website will carry out from time to time.
9.2. Do not leave another person's details on the website without their consent and/or without their presence in front of the screen when leaving the details.
9.3. When leaving details, the user will be asked to provide personal details such as: first name, last name, phone number, and an active email address (at the sole discretion of the website). Providing partial or incorrect details may prevent the possibility of using the service and prevent contact if necessary. In case of a change in details, they should be updated on the website.
9.4. It is clarified that there is no legal obligation to provide details on the website, but without providing them, it will not be possible to receive marketing content and updates from the website.
9.5. Leaving details on the website and agreeing to receive marketing content includes, among other things, receiving marketing content, information regarding promotions, updates, and discounts offered to registered users.
9.6. Approval of mailing (receipt of marketing content) as stated, constitutes the user's consent to the sending of advertisements according to the Communication Law (Bezeq and Broadcasts) (Amendment No. 40) 2008 ("Communication Law").
9.7. It is clarified that the person leaving the details can remove themselves from the mailing list at any time by clicking "unsubscribe" or any similar text appearing at the bottom of each mailing sent or by contacting the website via email. As long as the registered user has not unsubscribed from the mailing list as stated, the website is entitled, subject to the Communication Law, to send direct mail to the registered user.
9.8. The website may cancel a user's registration to the mailing list at its sole discretion.
9.9. The website shall not be responsible for any damage (direct or indirect), loss, emotional distress, and expenses caused to the person leaving details and/or any third parties as a result of using or relying on any content, information, data, representation, advertisement, product, service, etc. appearing in the mailing. Any such reliance is made at the sole discretion and responsibility of the person leaving the details.
9.10. The mailing as a whole, including all information appearing therein, is offered "as-is", and will be as accurate and correct as possible, however, the information may be incomplete or, alternatively, there may be technical or other errors in the information.
9.11. The user confirms that they will have no claims regarding advertisements and/or promotions displayed on the website, including regarding their location on the website. It is clarified that with regard to advertisements displayed under the sponsorship of a third party, the website has no involvement in the selection of the displayed advertisements, the truthfulness of their content, and their order of appearance.
9.2. Do not leave another person's details on the website without their consent and/or without their presence in front of the screen when leaving the details.
9.3. When leaving details, the user will be asked to provide personal details such as: first name, last name, phone number, and an active email address (at the sole discretion of the website). Providing partial or incorrect details may prevent the possibility of using the service and prevent contact if necessary. In case of a change in details, they should be updated on the website.
9.4. It is clarified that there is no legal obligation to provide details on the website, but without providing them, it will not be possible to receive marketing content and updates from the website.
9.5. Leaving details on the website and agreeing to receive marketing content includes, among other things, receiving marketing content, information regarding promotions, updates, and discounts offered to registered users.
9.6. Approval of mailing (receipt of marketing content) as stated, constitutes the user's consent to the sending of advertisements according to the Communication Law (Bezeq and Broadcasts) (Amendment No. 40) 2008 ("Communication Law").
9.7. It is clarified that the person leaving the details can remove themselves from the mailing list at any time by clicking "unsubscribe" or any similar text appearing at the bottom of each mailing sent or by contacting the website via email. As long as the registered user has not unsubscribed from the mailing list as stated, the website is entitled, subject to the Communication Law, to send direct mail to the registered user.
9.8. The website may cancel a user's registration to the mailing list at its sole discretion.
9.9. The website shall not be responsible for any damage (direct or indirect), loss, emotional distress, and expenses caused to the person leaving details and/or any third parties as a result of using or relying on any content, information, data, representation, advertisement, product, service, etc. appearing in the mailing. Any such reliance is made at the sole discretion and responsibility of the person leaving the details.
9.10. The mailing as a whole, including all information appearing therein, is offered "as-is", and will be as accurate and correct as possible, however, the information may be incomplete or, alternatively, there may be technical or other errors in the information.
9.11. The user confirms that they will have no claims regarding advertisements and/or promotions displayed on the website, including regarding their location on the website. It is clarified that with regard to advertisements displayed under the sponsorship of a third party, the website has no involvement in the selection of the displayed advertisements, the truthfulness of their content, and their order of appearance.
10. Changes to the Privacy Policy
10.1. We reserve the right to update this policy from time to time. The updated version will be published on the website.
11. Contact Us
11.1. For any questions or requests regarding this privacy policy, please contact us:
- Privacy Officer: Hadas Grossinger
- Email: Hello@hadasgross.com
- Phone: 054-2442493
